Established international iGaming company on the lookout for Customer Service Executive (Dutch Speaking)
- Form part of an international iGaming company
- Chance to kickstart your career with growth opportunities
Location: Malta
Workplace: Hybrid
Relocation: Package provided
Your Role:
- Assist customers via live chat, email, and phone, providing timely and effective support.
- Take ownership of more complex issues, ensuring they are resolved efficiently.
- Collaborate with internal teams and external partners to resolve customer concerns.
- Process KYC verification and enhanced due diligence when necessary.
- Review and approve withdrawal requests in line with security protocols.
- Conduct daily security checks to monitor new accounts and transactions.
- Analyze customer interactions and provide feedback to improve services and self-help resources.
- Support CX initiatives by contributing insights on customer trends and system improvements.
- Handle additional tasks as required by the Customer Experience Management team.
What You Bring:
- Fluent Dutch (spoken and written) with strong communication skills.
- Interest in sports and casino is a plus.
- Analytical mindset and problem-solving abilities.
- Ability to work flexible shifts, including night shifts.
- Previous customer service experience is an advantage.
- Strong multitasking skills and ability to work in a fast-paced environment.
What’s in It for You?
💰 Competitive salary of €26K
✈ Relocation package including accommodation
🎉 Quarterly team events and weekly company socials
🏡 Hybrid work setup with a home-office setup allowance
💻 Work remotely from anywhere yearly benefit
💆♂️ Wellbeing allowance
🏥 Private health insurance with dental coverage