About The Company
Compass Experience Labs is a dynamic and innovative company dedicated to transforming customer and employee experiences through exceptional service solutions. Based in Columbus, Ohio, the company partners with renowned brands across various industries, including the fast casual restaurant sector, to drive growth and enhance engagement. With a strong focus on leveraging customer insights and feedback, Compass believes that customer care can serve as a strategic asset rather than a mere cost center. The organization fosters a vibrant work environment that encourages self-empowerment, professional development, and a culture of continuous improvement. As a fast-growing company, Compass offers numerous career advancement opportunities and values diversity, inclusion, and collaboration among its team members.
About The Role
The Bilingual Employee Service Center Specialist is a remote position designed to provide comprehensive HR support to employees of a well-known fast casual restaurant chain based in the United States. This role involves responding to employee inquiries related to employment, onboarding, benefits, policies, and other HR services through multiple communication channels such as email, live chat, intranet, and phone. The ideal candidate will be fluent in both English and Spanish, possess excellent communication skills, and demonstrate a customer-focused mindset. This position does not entail supervisory responsibilities but plays a crucial role in ensuring employee satisfaction and smooth HR operations. The specialist will serve as the first point of contact for HR-related questions, assist employees with navigating self-service portals, and ensure confidentiality and data security in all interactions. The role offers an excellent opportunity to work remotely, develop HR and customer service skills, and contribute to a supportive and engaging work culture.
Qualifications
Compass Experience Labs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected characteristic in accordance with applicable laws and regulations.
Compass Experience Labs is a dynamic and innovative company dedicated to transforming customer and employee experiences through exceptional service solutions. Based in Columbus, Ohio, the company partners with renowned brands across various industries, including the fast casual restaurant sector, to drive growth and enhance engagement. With a strong focus on leveraging customer insights and feedback, Compass believes that customer care can serve as a strategic asset rather than a mere cost center. The organization fosters a vibrant work environment that encourages self-empowerment, professional development, and a culture of continuous improvement. As a fast-growing company, Compass offers numerous career advancement opportunities and values diversity, inclusion, and collaboration among its team members.
About The Role
The Bilingual Employee Service Center Specialist is a remote position designed to provide comprehensive HR support to employees of a well-known fast casual restaurant chain based in the United States. This role involves responding to employee inquiries related to employment, onboarding, benefits, policies, and other HR services through multiple communication channels such as email, live chat, intranet, and phone. The ideal candidate will be fluent in both English and Spanish, possess excellent communication skills, and demonstrate a customer-focused mindset. This position does not entail supervisory responsibilities but plays a crucial role in ensuring employee satisfaction and smooth HR operations. The specialist will serve as the first point of contact for HR-related questions, assist employees with navigating self-service portals, and ensure confidentiality and data security in all interactions. The role offers an excellent opportunity to work remotely, develop HR and customer service skills, and contribute to a supportive and engaging work culture.
Qualifications
- High school diploma required; 2-4 year college degree preferred
- 1-3 years of experience in contact center, administrative HR, or related customer service roles
- Fluency in both English and Spanish (spoken and written) – proficiency will be assessed during screening
- Experience navigating multiple web-based systems and accurate data entry skills
- Strong verbal and written communication skills in both languages
- Ability to learn and retain a broad range of HR policies and procedures
- Self-motivated with a proactive approach and strong problem-solving skills
- Experience working remotely is preferred
- Technical proficiency with Windows operating systems, internet connectivity, and third-party software installation
- Availability to work full-time shifts within the designated hours of operation (10:30 AM to 10:00 PM, Sun-Thu or Mon-Sat, and some shifts 8:00 AM to 4:30 PM)
- Reliable high-speed internet connection and backup power source
- Ability to operate a computer, headset, and perform duties while sitting or standing for extended periods
- Engage with employees via email, live chat, intranet, and phone to resolve HR inquiries of low to moderate complexity
- Serve as the primary contact for employment-related questions and support employees in navigating HR self-service portals
- Communicate HR policies and procedures effectively, including payroll, compliance, onboarding, benefits, and timekeeping
- Gather relevant information by listening carefully and involve specialists or appropriate staff when necessary
- Ensure confidentiality and security of employee data during all interactions and data entry
- Navigate multiple web-based HR systems efficiently and accurately
- Meet productivity and performance expectations set by the client and Compass
- Adhere to schedule requirements, reporting on time and maintaining availability during assigned shifts
- Build a strong understanding of common HR questions, procedures, and resolutions to provide accurate support
- Collaborate with team members to share insights, offer support, and contribute to a positive team environment
- Perform additional duties as assigned by management or the client to support team objectives
- Competitive hourly wage for a 40-hour workweek
- Opportunities for career development and potential advancement into leadership roles
- Remote work environment providing flexibility and comfort
- Paid time off for eligible contractors
- Supportive and engaging company culture that values diversity and inclusion
- Access to ongoing training and professional growth resources
Compass Experience Labs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected characteristic in accordance with applicable laws and regulations.