About C Teleport
C Teleport is a Rotterdam-based travel tech scale-up transforming business travel management through automation and flexibility. Founded in 2017, the company offers a platform that enables businesses to book, change, and cancel travel arrangements instantly, reducing manual effort and increasing efficiency. Serving over 450 customers worldwide, C Teleport is on a mission to empower 1 billion business travelers to manage their trips effortlessly.
Join Our Customer Success Team
The Customer Success team currently consists of 4 team members, and is dedicated to ensuring clients achieve maximum value from our platform. As a Customer Onboarding Manager, you'll play a pivotal role in guiding new clients through their initial experience, setting the foundation for long-term success. Collaborate with a diverse, international team committed to innovation, continuous improvement, and delivering exceptional service that adapts to the dynamic nature of global business travel.
Position Overview:
As a Customer Onboarding Manager at C Teleport, you will play a pivotal role in nurturing strong relationships with our valued clients. Your primary responsibility will be to ensure customer satisfaction, retention, and growth through proactive engagement and top-tier support. You'll leverage your background in either travel agencies or hospitality to understand the unique needs of our clients and deliver tailored solutions.
Responsibilities:
C Teleport is a Rotterdam-based travel tech scale-up transforming business travel management through automation and flexibility. Founded in 2017, the company offers a platform that enables businesses to book, change, and cancel travel arrangements instantly, reducing manual effort and increasing efficiency. Serving over 450 customers worldwide, C Teleport is on a mission to empower 1 billion business travelers to manage their trips effortlessly.
Join Our Customer Success Team
The Customer Success team currently consists of 4 team members, and is dedicated to ensuring clients achieve maximum value from our platform. As a Customer Onboarding Manager, you'll play a pivotal role in guiding new clients through their initial experience, setting the foundation for long-term success. Collaborate with a diverse, international team committed to innovation, continuous improvement, and delivering exceptional service that adapts to the dynamic nature of global business travel.
Position Overview:
As a Customer Onboarding Manager at C Teleport, you will play a pivotal role in nurturing strong relationships with our valued clients. Your primary responsibility will be to ensure customer satisfaction, retention, and growth through proactive engagement and top-tier support. You'll leverage your background in either travel agencies or hospitality to understand the unique needs of our clients and deliver tailored solutions.
Responsibilities:
- Onboard new clients efficiently and provide comprehensive training on the C Teleport platform.
- Build and maintain strong relationships with clients to gain insights into their specific challenges and requirements.
- Proactively engage clients to maximize their experience and value from our platform.
- Conduct thorough review calls to discuss client progress, address concerns, and identify upsell opportunities.
- Swiftly resolve any issues or challenges that clients encounter, collaborating with internal teams as needed.
- Act as a bridge between clients and our product development team by gathering valuable feedback for continuous enhancement.
- Develop strategies to prevent customer churn and promote long-term engagement.
- Monitor and analyze key performance metrics to ensure clients are achieving their goals.
- Collaborate closely with the sales team to identify growth opportunities within existing accounts.
- Minimum of 3 years of experience in customer success, account management, or related roles.
- EU-based with a strong background in either travel agencies or the hospitality industry.
- Exceptional communication skills in English, both written and verbal.
- Problem-solving mindset with the ability to navigate complex situations.
- Proficiency in using customer relationship management (CRM) software.
- Strong organizational skills and attention to detail.
- Passion for delivering outstanding customer experiences.
- Adaptable to a dynamic and evolving industry.
- Remote-first, time zone-friendly — work from anywhere, as long as you're within ±3 hours of Rotterdam (our HQ).
- Make an impact from day one — help customers succeed and shape their first experience with our product.
- Grow with us — join a fast-scaling company where your role evolves with the business.
- Diverse, supportive culture — collaborate with a global team that values ownership and initiative.
- Fair compensation — competitive pay for contractors, with clear expectations and structure.