Role Description
This is a full-time hybrid role as a Customer Experience Evaluator, located in the Washington DC-Baltimore Area. In this role, although the job is hybrid, you will act as a key point of contact for clients, ensuring high-quality service and communication throughout their interactions with the company. You will be responsible for gathering and analyzing client feedback, evaluating customer satisfaction metrics, and collaborating with internal teams to improve processes. Additionally, this role will involve conducting assessments of workflows to identify opportunities for enhancing the client experience.
Qualifications
- Strong communication and interpersonal skills to effectively engage with clients and internal teams
- Analytical and problem-solving skills for evaluating feedback, identifying trends, and implementing improvements
- Attention to detail and organizational skills to manage and prioritize multiple tasks
- Experience with client service systems and customer satisfaction tools is a plus
- Proficiency with data analysis, reporting, or process optimization software
- Ability to work on-site in the in USA and collaborate with a dedicated team
- Previous experience in customer success, client services, or a related field is preferred