Position: Customer Support Expert
Type: Hourly contract
Compensation: $40 $55/hour
Location: Remote
Commitment: Part-time, project-based with focused task execution
Role Responsibilities
Type: Hourly contract
Compensation: $40 $55/hour
Location: Remote
Commitment: Part-time, project-based with focused task execution
Role Responsibilities
- Design structured customer support scenarios with deterministic evaluation rubrics
- Create tasks involving ticket handling, macro selection, and knowledge base usage
- Develop exception management scenarios including refunds, escalations, and policy enforcement
- Build content operations tasks such as knowledge base article creation and validation
- Ensure all outputs are based on verifiable rules and correct resolutions
- Evaluate AI-generated responses against defined support standards
- Strong experience in customer support or customer experience operations
- Strong expertise with support platforms such as Zendesk, Intercom, or similar
- Strong experience with macros, automation, or knowledge base content
- Ability to create and evaluate support artifacts such as ticket responses and escalation notes
- Strong written communication with clear, structured reasoning
- Strong attention to detail and problem-solving skills
- Ability to work independently and manage complex support scenarios efficiently
- Upload your resume.
- Complete an interview.
- Submit a short form.