MR MARVIS is looking for you! We are hiring a new part-time (16-40h per week, including 1 weekend day) French-speaking Customer Experience Agent living in the Netherlands with a flair and passion for outstanding customer service.
The MR MARVIS Customer Experience Team consists of a group of young, talented people who provide the best possible service to our customers every day. In addition, we also like to laugh together and enjoy the free lunch provided by MR MARVIS and Friday drinks with each other.
In your first month at MR MARVIS, you will be expected to work all your shifts from the office for training and onboarding purposes. Afterwards, in addition to working in our beautiful Amsterdam office, it is also possible to work partially from home. As a rule of thumb, we prefer employees to be in the office for 60% (3d/w)
About MR MARVIS
MR MARVIS is an Amsterdam-based men's clothing brand launched in 2016, dedicated to creating the perfect shorts, trousers and tops. We are the largest Dutch clothing brand with a B Corp Certification; a label which is only awarded to companies that demonstrably make a positive impact and contribute to a better world. You’ve probably spotted us in vibrant cities such as Amsterdam, Antwerp, Munich and Brussels and we have a strong online presence across Europe.
A diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at MR MARVIS. To make our employees feel marvellous, we offer pension schemes and disability insurance and give them the opportunity to invest in personal growth and development.
What You'll Do
You don't have to meet all of the requirements in the following list. We recognise talent when we see it.
Like every great employer we offer you a competitive salary and the following benefits;
Apply now
Excited? Are you our next Customer Experience Agent, providing the best possible experience to our French customers? We would love to hear from you.
The MR MARVIS Customer Experience Team consists of a group of young, talented people who provide the best possible service to our customers every day. In addition, we also like to laugh together and enjoy the free lunch provided by MR MARVIS and Friday drinks with each other.
In your first month at MR MARVIS, you will be expected to work all your shifts from the office for training and onboarding purposes. Afterwards, in addition to working in our beautiful Amsterdam office, it is also possible to work partially from home. As a rule of thumb, we prefer employees to be in the office for 60% (3d/w)
About MR MARVIS
MR MARVIS is an Amsterdam-based men's clothing brand launched in 2016, dedicated to creating the perfect shorts, trousers and tops. We are the largest Dutch clothing brand with a B Corp Certification; a label which is only awarded to companies that demonstrably make a positive impact and contribute to a better world. You’ve probably spotted us in vibrant cities such as Amsterdam, Antwerp, Munich and Brussels and we have a strong online presence across Europe.
A diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at MR MARVIS. To make our employees feel marvellous, we offer pension schemes and disability insurance and give them the opportunity to invest in personal growth and development.
What You'll Do
- You are supporting our customers with incoming questions/comments/inquiries across all channels: mail, phone, chat and social media
- Representing the ‘voice of the French customer’: pitch & implement ideas on how we can improve our overall customer experience
- You will look for creative ways to delight our customers and go beyond standard customer experience (e.g. sending little gifts, handwritten notes and creating videos) making every pre- and post purchase touch moments one to remember
- You support administrative tasks surrounding the customer experience, from handling returns to responding to ratings and reviews online
- Tracking your own performance and provide customer feedback to the company.
You don't have to meet all of the requirements in the following list. We recognise talent when we see it.
- Highly proficient in spoken as well as written French and English;
- You are enthusiastic, empathetic and easy to talk to;
- You are quick in recognising and analysing problems and are thorough at finding solutions;
- Experience in a customer facing role is a plus (e.g. customer service, sales or hospitality);
- You are available for at least 16 hours per week, at least one day per weekend.
Like every great employer we offer you a competitive salary and the following benefits;
- Monthly bonus up to 10% of your salary;
- 25 vacation days;
- A pension scheme, because later is also important;
- Mobility allowance in case you live outside of Amsterdam;
- All equipment needed to set you up for success;
- Daily free & fresh lunch served at the office;
- 20% discount on the entire MR MARVIS collection;
- Monthly "Wellbeing budget for Swapfiets, Treatwell, or several gyms. Want to invest your budget? You can, via Peaks!
- Free unlimited access to OpenUp (coaching/psychologists platform) as well as Meditation Moments (meditation App);
- Personal development opportunities to help you grow and excel in your role;
- Hybrid working with an inspiring office in the heart of Amsterdam;
- Sabbatical after 5 years with us: enjoy some well-deserved rest;
- Join a B-corp and make a real impact;
- Working in a fun, international team at a fast growing scale-up;
- Amazing team events and weekly Friday drinks with your colleagues.
Apply now
Excited? Are you our next Customer Experience Agent, providing the best possible experience to our French customers? We would love to hear from you.