Position: Customer Services AI Trainer
Type: Hourly contract
Compensation: $30-$60/hr
Location: Remote
Commitment: 10 to 40 hours per week
Role Responsibilities
- Design and develop training data and realistic scenarios to improve AI driven customer service systems.
- Review, evaluate, and annotate customer interactions to enhance AI accuracy and response quality.
- Apply conflict resolution expertise to train AI models on empathetic and de escalation focused responses.
- Conduct regular quality audits of AI generated conversations to ensure human like and effective communication.
- Collaborate with product and engineering teams to identify gaps and optimize learning outcomes.
- Translate customer interaction insights into actionable recommendations for AI feature improvements.
- Stay current on customer service and AI best practices and apply them to model training workflows.
Requirements
- Proven professional experience in customer service roles.
- Excellent written and verbal English communication skills with strong attention to detail.
- Strong multitasking ability in fast paced remote environments.
- Demonstrated expertise in conflict resolution and customer de escalation.
- Ability to convert customer needs and pain points into structured AI training inputs.
- Comfort working with technology and learning new platforms quickly.
- Collaborative mindset with a focus on continuous improvement.
Application Process (Takes 20 Min)
- Upload resume
- Interview
- Submit form