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Get It Recruit - Healthcare

Customer Care Coordinator - Remote | WFH

remote / Posted

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We are looking for a Customer Care Coordinator to join our team and make a difference in the lives of animals and pet owners across Michigan. As a key member of our Call Center, you will be the friendly voice that greets our clients, providing them with information about all of our programs and services, and answering their questions in a polite and professional manner.

We are seeking someone who is not only pleasant, but also possesses exceptional customer service skills, diplomacy, and tact, especially when dealing with a wide variety of clients and their individual, often emotional, situations. While this position is remote, we require candidates to be located in the Metro Detroit area, with the ability to commute to our facilities in Westland and Bingham Farms, MI as needed.

As Our Customer Care Coordinator, You Will

Answer phones and assist callers with questions regarding appointments, fees, payment processes, and other Michigan Humane processes and procedures.

Provide information to callers regarding Michigan Humane services available to them, including community outreach and euthanasia services.

Act as a resource for callers regarding holding facilities in their area for stray animals or lost pets.

Act as a liaison between callers and adoptable pets by providing information regarding the adoption process and donations.

Assist with generating reports and data entry for adopted animals and shelter animals needing medical care.

Attend special fundraising and adoption events as needed.

Promote Michigan Humane programs and general goodwill among clients and staff.

The Ideal Candidate Will Have

At least 3 years of customer service or call center experience.

Experience working in a veterinary, shelter, or medical environment is a plus.

Local to the Metro Detroit area.

Experience answering a multi-line phone and working with a computer-based appointment system or similar application.

Ability to work independently with minimal supervision as well as cooperatively as a team.

Good decision-making skills and strong emotional intelligence while exhibiting compassion towards animals and their owners, without judgement.

Prior experience counseling emotional callers is a plus.

If you are passionate about animal welfare and want to make a difference in the lives of pets and their owners, we encourage you to apply for this exciting opportunity!
  • Please note that Get It Recruit - Healthcare is sharing this job opening on behalf of the employer. Any questions related to the job description or application process should be directed to the employer. To learn more about the position and begin the application process, please use our 'Apply' button.
  • Seniority level

    Entry level
  • Employment type

  • Job function

  • Industries

    Human Resources Services