Vivid Rock are proud to be partnering with an exciting, high growth SaaS business as they continue to scale at pace through due to significant interest in their platform from Manufacturing companies across the globe. As a result of this success they are looking to hire more staff globally, and we have the privilege of working with them to hire a Continuous Improvement Project Manager to join their Manufacturing Customer Success team, to responsibility for the implementation, training and platform optimisation of their flagship product, to help their clients achieve operational excellence.
Some of the key responsibilities include:
- Work with customers to understand their Operational Excellence/Continuous Improvement strategies.
- Support the successful delivery of customer projects, specifically those related to achieving Operational Excellence via the SaaS software platform.
- Ensure the quality of delivery exceeds customer expectations by effectively managing activities and deliverables within your remit
- Own the delivery of the end-to-end SaaS platform onboarding journey: from pilot, configuration, and integration to training, go-live, and re-certification.
- Take responsibility for being the platform and Operational Excellence expert
- Configure the platform and coordinate integrations
- Deliver key-use sessions and impactful train-the-trainer training.
- Create and maintain training and support materials
- Manage customer escalations and coordinate solutions internally.
- Collaborate cross-functionally with Sales, Product, Operations, and Finance teams to ensure client success.
Key Skills:
- Experience working in a Manufacturing specific role, such as Operations Mgr, Production Mgr etc
- Solid project management experience and proficiency with project management tools
- Exceptional knowledge of Lean methodologies (Six Sigma, Kaizen, 5S, SMED...etc)
- Track record of customer facing experience, strong communication and stakeholder management skills.
- Experience of/or understanding of MES software solutions
- Experience working remotely and across time zones.
- Must speak both English and French
Compensation:
Competitive salary - plus bonus and benefits package
If you’re excited by everything you’ve read above and have the experience to match, please get in touch as we would love to tell you more! Email – [email protected]
Finally…
We appreciate it’s a tricky time to navigate your career and it's important for us to be authentic about the opportunities we share here. We know that people continue to be affected by the current challenges we face, however, please only apply for this role if you meet the essential criteria we have outlined above.
We are expecting a high volume of applications; sadly, we're unlikely to be able to respond to each individual applicant. Thanks for being patient and we'll be sure to get in touch if we're keen to take your application further.
Vivid Rock is passionate about championing diversity and challenging unconscious bias and treats each application carefully. Thank you for your interest and please follow our page for further updates.