📍 Location: Fully Remote (including all training)
🕒 Type: Full‑time, Permanent
👤 Reports to: Team Manager
💰 Salary: £30,000 + benefits
📅 Start Date: May 2026
🏡 About the Role
We are looking for a Completions Agent to manage a pipeline of mortgage applications from approval through to completion. You will ensure cases progress efficiently, keep all stakeholders updated, and deliver a high level of service throughout the completion journey. You may also support other roles in Lending Operations when required.
🛠 What You Will Do
✔ Manage a pipeline of mortgage applications and keep expectations aligned
✔ Communicate professionally with all stakeholders in line with policy
✔ Liaise with solicitors regularly to progress cases
✔ Build strong working relationships with Sales and Credit Risk teams
✔ Act fairly and professionally with intermediaries, solicitors and valuers
✔ Check applications for completeness before funds release approval
✔ Review and action correspondence to ensure lending criteria are met
✔ Maintain accurate records and data integrity
✔ Handle complaints in line with company procedures
✔ Support colleagues’ pipelines during absence
✔ Suggest process improvements and support workflow or system changes
✔ Comply with Treating Customers Fairly and Financial Crime requirements
🎯 What You Will Bring
🔹 Experience in a processing or administration environment
🔹 Mortgage Completions experience
🔹 Financial services background and confident telephone handling
🔹 Strong integrity and commitment to treating customers fairly
🔹 Awareness of the mortgage and financial services market
🔹 Ability to follow policies and keep up with updates
🔹 Good risk awareness and strong attention to detail
🔹 Confident using all relevant systems
🔹 Ability to work to performance targets and service standards
🔹 GCSEs including English and Maths
🌟 Ready to Make a Difference?
If you're passionate about providing exceptional service and want to join a team that values your contribution, we’d love to hear from you.
Apply today and become part of the Kensington Mortgages family, helping us make a positive impact on our customers’ lives.
ℹ Important Information
All offers of employment are subject to background checks including DBS, credit checks, and Right to Work verification.
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