About The Headstrong Project
The Headstrong Project is a non-profit mental health organization providing confidential, barrier-free, and stigma-free PTSD treatment to our veterans, service members, and family connected to their care.
Our goal is to help our clients “Triumph Over Trauma.” by providing them with effective mental health treatment. Headstrong’s network of trauma-informed clinical partners provide individualized, evidence-based outpatient care to our clients.
Headstrong is a fully remote organization with home-based team members in multiple states throughout the continental U.S.
Position Description
The Clinical Care Coordinator is part of our Clinical Operations Team. Reporting to the Senior Director of Care Coordination, the Clinical Care Coordinator also works closely with the Senior Director(s), Network Clinical Operations (NCO), and other Clinical Care Coordinators. The Clinical Care Coordinator is primarily responsible for the client journey of the veterans, military service members and their families who are seeking treatment for post-traumatic stress as well as other mental health conditions. The Clinical Care Coordinator conducts a triage of all potential clients assessing for programmatic appropriateness as well as risk and eligibility; is the primary case coordinator connecting clients to providers within The Headstrong Project clinical network; and assists with quality assurance and crisis management. Clinician must have background and training in utilizing evidence-based interventions in the assessment and treatment of mood disorders, posttraumatic stress disorder and adjustment disorders. The role also offers the potential for providing therapy with an emphasis on delivering evidence-based care. Certification or documented proficiency in one or more of the following EBP’s: EMDR, CBT, CPT and PE is required at time of hire or within a year of employment if providing therapeutic services.
Essential Duties & Responsibilities
Position Type: Full-time, one day each week of evening hours required as needed by The Headstrong Project Clinical Operations
Compensation: Hiring range for the position is $60K to $75K. Salary is commensurate with experience. Excellent benefits package including comprehensive health, dental, vision and life insurance, 4 weeks PTO per year at hire, 16 additional paid Military Leave Days for active military reserve members, and 18 paid holidays. Flexible Spending Account or Health Savings Account plan with a HSA account match for medical and dependent care plans, a 401(k)-retirement plan with employer match. Annual professional development stipend, monthly cell phone/internet reimbursement and initial equipment setup allowance provided. All benefits are eligible on Day 1 of employment.
The Pay Range For This Role Is
60,000 - 75,000 USD per year(Remote)
The Headstrong Project is a non-profit mental health organization providing confidential, barrier-free, and stigma-free PTSD treatment to our veterans, service members, and family connected to their care.
Our goal is to help our clients “Triumph Over Trauma.” by providing them with effective mental health treatment. Headstrong’s network of trauma-informed clinical partners provide individualized, evidence-based outpatient care to our clients.
Headstrong is a fully remote organization with home-based team members in multiple states throughout the continental U.S.
Position Description
The Clinical Care Coordinator is part of our Clinical Operations Team. Reporting to the Senior Director of Care Coordination, the Clinical Care Coordinator also works closely with the Senior Director(s), Network Clinical Operations (NCO), and other Clinical Care Coordinators. The Clinical Care Coordinator is primarily responsible for the client journey of the veterans, military service members and their families who are seeking treatment for post-traumatic stress as well as other mental health conditions. The Clinical Care Coordinator conducts a triage of all potential clients assessing for programmatic appropriateness as well as risk and eligibility; is the primary case coordinator connecting clients to providers within The Headstrong Project clinical network; and assists with quality assurance and crisis management. Clinician must have background and training in utilizing evidence-based interventions in the assessment and treatment of mood disorders, posttraumatic stress disorder and adjustment disorders. The role also offers the potential for providing therapy with an emphasis on delivering evidence-based care. Certification or documented proficiency in one or more of the following EBP’s: EMDR, CBT, CPT and PE is required at time of hire or within a year of employment if providing therapeutic services.
Essential Duties & Responsibilities
- Manage intake process to include staffing clinical intake assessments, case assignments and other clinical protocols on veterans and family members as indicated
- Perform case management processes to ensure clients are connected to appropriate clinical resource(s) within The Headstrong Project clinical network
- Create safety plans for high-risk clients during intake/triage
- Work closely with the Senior Director(s) of Network Clinical Operations to appropriately assign clients and communicate regarding capacity across markets
- Capture medical authorization forms, assessments and any other paperwork needed during the intake process
- Utilize Salesforce for all data entry and client communication
- Remain informed about and contribute to monitoring program information and performance, resulting in adherence to program goals and objectives
- Collaborate with and provide ongoing program recommendations and evaluations to the CCO and Senior Director(s) of Network Clinical Operations for continuous growth and quality
- Demonstrate command of HIPAA and CARF and other applicable regulations and codes
- All other duties as assigned
- Master’s degree from an accredited college or university in the Mental Health or related field (LCSW, LMSW, LCAT, LMHC, LPC, LMFT)
- Must possess a current license or be license-eligible within one year of employment
- A minimum of three years' experience working in a clinical setting
- Knowledge of evidence-based practice, including manualized treatment modalities and measurement-based care
- Must have experience assessing for PTSD as well as comorbid diagnoses (e.g., SUD, depression, anxiety)
- Must demonstrate leadership capacity and ability to foster team building as well as a supportive, flexible environment
- Must be available and willing to work one late night a week (no more than 2-hours past normal end time) - as required to meet client/business needs
- Must have proficient computer skills and command of Word and Excel
- Experience working with military populations and/or veterans is strongly preferred
- Experience working with Salesforce or other CRM platforms is strongly preferred
- Ability to work effectively as part of a team, as well as independently
- Clinical skills for conducting brief and targeted assessments to provide psychotherapy interventions, health and behavior change, and triage for appropriate level of care
- Enthusiasm and passion for evidence-based practice
- Capacity for flexibility and adaptability in different work situations
- Ability to work well with diverse populations
- Skillful in training others and developing staff
- Strong consultative abilities, conflict-resolution skills, and leadership abilities
- Developed skill set for collaborating and generating creative problem-solving with internal and external professionals and providers
- Effective written and verbal communication skills with strong presentation skills
Position Type: Full-time, one day each week of evening hours required as needed by The Headstrong Project Clinical Operations
Compensation: Hiring range for the position is $60K to $75K. Salary is commensurate with experience. Excellent benefits package including comprehensive health, dental, vision and life insurance, 4 weeks PTO per year at hire, 16 additional paid Military Leave Days for active military reserve members, and 18 paid holidays. Flexible Spending Account or Health Savings Account plan with a HSA account match for medical and dependent care plans, a 401(k)-retirement plan with employer match. Annual professional development stipend, monthly cell phone/internet reimbursement and initial equipment setup allowance provided. All benefits are eligible on Day 1 of employment.
The Pay Range For This Role Is
60,000 - 75,000 USD per year(Remote)