Role Overview
The Regional Grocery Onboarding Specialist will be responsible for onboarding new regional grocery merchants with Local Express integration. This person will be merchant-facing and will be responsible for executing all steps in our end-to-end launch tracker and ensuring success for the first 30 days of merchant activation on the platform.
This role will also be responsible for maintaining the relationship with Local Express, who is in charge of the merchant integration. There will be weekly calls with Local Express representatives to review outstanding tasks and any blockers that or Local Express might have.
In addition, there is a weekly call to review merchants in the Local Express pipeline.
Responsibilities
- Ensure a smooth onboarding process
- Communicate with Local Express and merchants (Mx) to ensure the process is progressing as expected
- Communicate with the Catalog team to ensure there are no issues with what Local Express sends
Requirements
- 1–2 years of experience as a Project Manager or Customer Success Manager with client-facing experience
- Highly organized with a proven ability to manage multiple projects in a fast-paced environment
- Experience in Salesforce is a plus
- (End-to-end ownership of onboarding, project management, and account management; ability to track multiple moving parts simultaneously and be external-facing)