This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Success Manager in United States.
This role offers the opportunity to lead client-facing initiatives within the healthcare revenue cycle space, ensuring hospitals and health systems achieve measurable improvements in financial performance. The Client Success Manager will act as a strategic advisor, building strong executive relationships while overseeing a team responsible for delivering exceptional client outcomes. The position requires expertise in revenue cycle management, denials recovery, and operational performance. You will drive KPIs, monitor ROI, and collaborate across internal teams to ensure consistent, high-quality results. This is an ideal role for a results-driven leader who thrives in a dynamic environment and seeks to make a tangible impact on healthcare organizations nationwide. The position combines client engagement, operational oversight, and team leadership to maximize client satisfaction and business success.
Accountabilities
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This role offers the opportunity to lead client-facing initiatives within the healthcare revenue cycle space, ensuring hospitals and health systems achieve measurable improvements in financial performance. The Client Success Manager will act as a strategic advisor, building strong executive relationships while overseeing a team responsible for delivering exceptional client outcomes. The position requires expertise in revenue cycle management, denials recovery, and operational performance. You will drive KPIs, monitor ROI, and collaborate across internal teams to ensure consistent, high-quality results. This is an ideal role for a results-driven leader who thrives in a dynamic environment and seeks to make a tangible impact on healthcare organizations nationwide. The position combines client engagement, operational oversight, and team leadership to maximize client satisfaction and business success.
Accountabilities
- Build and maintain executive-level relationships with Revenue Cycle and Finance leaders, including CFOs and Denials leadership.
- Serve as senior escalation point for client performance, operational, or contractual matters.
- Lead Quarterly Business Reviews (QBRs) focusing on recovered revenue, overturn rates, inventory throughput, payer trends, and ROI.
- Monitor and drive KPIs including recovered revenue, aging, inventory velocity, and payer performance.
- Partner cross-functionally with Operations, Sales, and Insights teams to ensure accurate reporting and consistent client outcomes.
- Lead, coach, and develop a team of client-facing professionals to deliver superior results.
- Act as a trusted advisor to clients, providing insights and solutions that optimize revenue cycle processes and improve operational efficiency.
- 5+ years of experience in healthcare revenue cycle, denials management, or revenue recovery.
- 3+ years of people leadership experience, preferably managing client-facing teams.
- Deep knowledge of high-dollar denials including DRG validation, medical necessity, clinical denials, coding, authorization, and payer policy.
- Proven ability to communicate financial performance and defend results with healthcare executives.
- Strong analytical skills with experience presenting complex data clearly and effectively.
- Experience managing performance-based or contingency contracts.
- Excellent executive presence, problem-solving, and stakeholder management skills.
- Ability to thrive in a fast-paced, client-centric environment while driving results.
- Proficiency with relevant software, reporting tools, and CRM systems.
- Competitive salary: $85,000–$100,000, commensurate with experience.
- Flexible work style: remote work within the United States.
- Comprehensive health, dental, and vision coverage.
- 401(k) plan with company match.
- Paid time off and flexible scheduling.
- Professional development opportunities, mentorship, and career growth potential.
- Additional perks including life insurance and performance-based bonuses.
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.