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APPLY HERE FOR PRIORITIZED RESUME REVIEW:

https://www.campaigncreators.com/client-success-manager

If you’re enthusiastic, energetic, results-driven and a team player with a solid track record of previous success handling clients in an Agency setting, then the Client Success Manager role is perfect for you. 

About the Role 

As a Client Success Manager at Campaign Creators, you’ll be at the center of the relationships that power our agency. This role blends strategic thinking, client partnership, project coordination, and hands-on execution. You’ll guide clients through every stage of their journey with us, ensuring they feel supported, understood, and confident in the solutions we deliver. 

This is not a traditional outbound sales role. The role is heavily focused on client management, relationship building, project coordination, and identifying opportunities for account growth. 

You’ll thrive here if you love a fast-paced environment, enjoy solving complex problems, and take pride in creating clarity for clients. You’ll serve as both a trusted advisor and an internal advocate, collaborating with your team to drive outcomes for that matter. And because growth is a shared priority, you’ll play a key part in expanding client relationships by uncovering new opportunities, communicating value, and helping organizations unlock their next level of performance. 

If you bring energy, curiosity, and a genuine commitment to client success, this role offers a chance to contribute meaningful ways to your clients, your team, and the continued growth of Campaign Creators.

About Us 

We are a leading Elite HubSpot Agency focused on delivering next-gen strategies for our clients, and we are committed to becoming world-class at what we do. At Campaign Creators, we believe growth happens when strategy, creativity, and genuine human connection come together. Our mission is simple: help organizations tell their story and create systems that attract the right audience, nurture meaningful relationships, and fuel sustainable revenue growth. 

We partner with companies that are ready to scale but need a guide. They need someone who can simplify complexity, align technology with purpose, and build marketing and sales systems that actually work. Through data-driven insights, thoughtful automation, and full-funnel strategy, we turn scattered efforts into clear, measurable pathways for growth. 

On the inside, we’re a team that values curiosity, autonomy, and continuous improvement. We champion mastery, not perfection. We encourage bold ideas, celebrate collaboration, and believe that work is most fulfilling when it creates real impact for the clients we serve. 

For more than a decade, Campaign Creators has been a trusted partner to businesses across industries, helping them connect more deeply with their customers and unlock new levels of performance. 

Responsibilities of the Role 

• Develop deep knowledge of client accounts and become a trusted advisor with your direct client contacts. 
• Take ownership of client success from the initial call through implementation, including identifying additional needs and offering new solutions. 
• Define clear objectives for each engagement by understanding and outlining what needs to be accomplished. Prepare for each meeting by setting agendas and establishing success criteria. 
• Manage client service tasks, including handling requests for proposal details, forwarding inquiries to the relevant team or expert, assisting with contract information, scheduling client meetings and presentations, and additional related activities. 
• Work closely with internal teams as a partner and driver of account success, leveraging high EQ and interpersonal skills. 
• Work with the designated project manager to handle the production of all assets, from emails to premium content and landing pages, you’ve got an eagle eye on it all. 
• Actively manage the project process, working with Project Managers to coordinate client participation as needed, and staying engaged throughout. 
• Identify opportunities to expand existing client relationships and actively seek ways to boost retention and account growth. 
• Utilize HubSpot to oversee and develop new opportunities with current clients by tracking and advancing deals. 
• Strategically use marketing assets to articulate the value proposition of our products and align them with the needs of the client. 
• Stay informed about industry trends, competitor offerings, and emerging technologies to position our solution effectively. 

What Will Be Required to Be Successful in the Role 

• Strong communication and interpersonal skills to build rapport and influence decision-makers. 
• Strong relationship management and client-facing communication skills. 
• Consultative approach with the ability to identify client pain points and tailor solutions to meet their needs. 
• Interpersonal skills for handling diverse personalities and client personas. 
• Trusted advisor approach to identifying problems, offering solutions, and executing a plan. 
• Resilience and adaptability in a fast-paced, evolving environment. 
• Exceptional organizational skills with the ability to manage multiple priorities and deadlines. 
• Ability to expand accounts and identify opportunities for account growth. 
• Self-motivation and a goal-oriented mindset. 

Experience Required 

• 5+ years of experience working in client-facing roles such as Customer Success, Account Management, Client Services, or consultative sales. 
• Experience working in a marketing, advertising, or design agency preferred. 
• Experience within the HubSpot ecosystem preferred, including partner, internal, customer success, or agency environments. 
• Experience working in a base + commission role with a quota 
• Bachelor’s degree (preferred but not required). 
• Proven experience managing client relationships and supporting account growth. 
• Proficiency using HubSpot along with other mar-tech tools. 
• Experience collaborating and working with internal teams. 
• Foundational understanding of lead nurturing, marketing automation, sales motions, and website technology. 

Compensation and Benefits Package 

• Competitive base salary with uncapped commission potential. ($70,000 - $80,000 + Commission based incentive program) 
• Comprehensive benefits package, including health, dental, and vision insurance. 
• 401K with profit sharing and 3% company contribution. 
• Generous annual home office stipend. 
• Unlimited paid time off and a flexible work environment. 
• Professional development and training opportunities to enhance your skills. 
• Career growth opportunities within a fast-growing digital marketing agency. 

Ideal Candidate Summary 

In summary, our ideal candidate is a relationship-driven professional who thrives in a fast-paced, client-facing environment. This person brings a blend of strategic thinking, technological expertise, and genuine curiosity about the challenges clients are trying to solve. They naturally step into the role of trusted advisor, someone clients rely on to create clarity, guide decisions, and champion their success from the first call through implementation. 

They excel at building rapport across diverse personalities and navigating complex engagements with confidence and emotional intelligence. They are organized, proactive, and exceptionally skilled at managing multiple priorities without losing sight of details. They communicate with clarity and purpose, ask insightful questions, and consistently prepare client interactions with defined outcomes and success criteria. 

In this role, the ideal candidate moves seamlessly between internal collaboration and external leadership. They’re energized by partnership, working closely with our internal project managers, strategists, creatives, and technical teams to ensure projects move forward smoothly and with excellence. 

They are relationship-oriented and able to identify opportunities for account growth and client retention through a consultative approach rooted in the client’s needs. 

This person brings meaningful experience in agency environments, client success, account management, and/or the HubSpot ecosystem. 

They understand digital marketing fundamentals, lead nurturing, automation, and the language of marketing, sales, and service. 

Above all, the ideal candidate is resilient, self-motivated, and driven to make a measurable impact. They’re the type of person who brings both competence and positive energy to the team each day, someone who cares deeply about doing great work and helping clients achieve results that matter.