Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Introduction: Prime Hires is seeking a skilled Bilingual Customer Service Representative (French/English) – Remote to join our client. This role involves handling Group Disability Claim inquiries via phone and email in a fast-paced environment.
Key Responsibilities:
✔️ Respond to customer inquiries with care and professionalism
✔️ Provide technical support for online claim submissions (password resets, Manulife ID, troubleshooting)
✔️ Research and resolve inquiries efficiently using internal systems
✔️ Handle sensitive information with confidentiality
Must-Have Qualifications:
✅ Fully bilingual in French and English (spoken & written)
✅ Medical terminology knowledge is required
✅ Minimum 1 year of customer service or administrative experience
✅ Strong communication and interpersonal skills
✅ Proficient with computers and comfortable working in a fast-paced environment
✅ Ability to work independently and as part of a remote team using Microsoft Teams
****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****