About BlackBeltHelp
BlackBeltHelp is a leading AI-powered IT Help Desk and OneStop solution provider for higher
education. Serving over 200 institutions, we help colleges and universities improve student
satisfaction, reduce costs, and extend support hours by offering 24x7 student services, IT support, and
enrollment support. Our innovative approach merges cutting-edge technology with personalized
support, empowering institutions to meet modern learner expectations.
Role Overview
The Chief Operating Officer (COO) will be responsible for overseeing the company’s day-to-day
operational functions, driving operational efficiency, and implementing strategic initiatives in
alignment with BlackBeltHelp’s mission. This role requires a visionary leader with strong operational
expertise, a data-driven mindset, and the ability to scale processes across multiple functions including sales, customer success, delivery, and administration.
Key Responsibilities
- Lead and manage the day-to-day operations of the company, ensuring operational excellence across all departments.
- Partner with the CEO and executive leadership team to develop and execute strategic plans that drive business growth and scalability.
- Optimize business processes, workflows, and resource allocation to maximize efficiency and effectiveness.
- Oversee financial performance, budgeting, and reporting in collaboration with the finance team.
- Establish performance metrics, monitor KPIs, and implement corrective actions to ensure targets are achieved.
- Drive operational initiatives to improve customer experience, delivery quality, and overall client satisfaction.
- Lead and mentor department heads, fostering a culture of accountability, collaboration, and continuous improvement.
- Evaluate and implement technologies and tools that enhance operational efficiency and data visibility.
- Ensure compliance with legal, regulatory, and organizational policies across all operations.
- Support mergers, acquisitions, and strategic partnerships, including operational integration when required.
Required Qualifications
- Proven experience as a COO or senior operations executive in a fast-growing organization.
- Strong understanding of operational management, process improvement, and strategic execution.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated experience in scaling business operations, including technology adoption and workflow automation.
- Data-driven mindset with the ability to analyze performance metrics and make informed decisions.
- Strong financial acumen, including budgeting, forecasting, and P&L management.
- Exceptional problem-solving skills with the ability to navigate complex operational challenges.