About Us
Invisible Brands is a fast-growing, international retention agency for D2C e-commerce brands. We blend sharp strategy, premium creative, and data-driven execution to drive LTV through world-class email/SMS programs. Now we’re hiring a hands-on COO to operationalize our next stage of scale.
Tasks
The Role
You’ll own day-to-day operations and build the systems that keep our client work moving—on time, on brief, and at an elite standard. You’ll work closely with our Account Managers and in-house Design Team to plan capacity, streamline workflows, and turn chaos into clarity.
Key Responsibilities
- Run and continuously improve our operating system across ClickUp (projects, templates, SLAs, dashboards) and Slack (communication norms, channels, automations).
- Capacity & resourcing: forecast bandwidth, allocate tasks, and maintain smooth handoffs between AMs, Designers, and Copy.
- Process design: document SOPs, reduce cycle times, and increase on-time delivery across flows, campaigns, and design requests.
- Quality & velocity: set production standards, implement QA checklists, and unblock teams fast.
- Reporting: build weekly ops dashboards (throughput, on-time %, revision rates, utilization) and drive action from the numbers.
- Hiring & onboarding ops roles as we scale; coach team leads to become process owners.
- Own the cadence: standups, retros, post-mortems, and continuous improvement rituals.
Requirements
What You Bring
- 2–3 years of proven experience as a COO (or Head of Operations/Operations Lead) in a digital agency, studio, or similar fast-paced services environment.
- Expert-level proficiency in ClickUp and Slack (you know how to structure spaces, automate, and report—without over-engineering).
- Strong capacity planning, project management, and cross-functional coordination skills.
- Bias to action, calm under pressure, and excellent written/spoken English.
- Nice to have: experience with e-commerce/retention (Klaviyo/Omnisend), creative production pipelines, or design team operations.
Working Hours & Location
- Remote from anywhere in the world.
- Comfortable working 10:00–18:00 European time (CET/CEST).
- Start: immediately.
Benefits
Compensation & Perks
- Competitive salary tailored to experience and location.
- Christmas bonus and vacation bonus.
- Growth path into VP Ops as we scale.
- Budget for tools, training, and conferences.
- If you need something else to do your best work—tell us. We’re flexible.
Send your CV or LinkedIn, plus:
- 5–10 bullet points on ops wins you’re proud of (with metrics),
- 2 process screenshots (or redacted examples) that demonstrate your ClickUp mastery,
- Your earliest start date and salary expectation.
Subject: COO Application – [Your Name]
Email: [email protected]
(or apply via your preferred channel)