1. About Our Client:
The organization is an established HVAC contractor with over 40 years of experience providing heating, ventilation, and air conditioning solutions. It operates with a focus on delivering exceptional customer service and technical expertise within the HVAC industry.
2. About the Opportunity:
The Chat Support Specialist will serve as the primary online contact for customers, providing timely and professional support via live chat. This role is essential for ensuring positive customer interactions, resolving inquiries efficiently, and facilitating service scheduling to support the organization''s operational effectiveness.
3. Responsibilities:
• Engage with customers through live chat to answer questions and provide product information.
• Troubleshoot issues related to HVAC systems, including central air conditioning, ductless mini-splits, and indoor air quality products.
• Schedule service appointments and consultations accurately for certified technicians.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with technical staff and other departments to resolve complex inquiries.
• Provide friendly, professional, and knowledgeable service consistently.
• Identify opportunities to enhance customer experience and communicate feedback to relevant teams.
4. Requirements:
• Proven experience in customer service or support, preferably with live chat.
• Exceptional written communication skills with strong command of English grammar, spelling, and punctuation.
• High typing speed and accuracy, capable of managing multiple chat conversations simultaneously.
• Strong problem-solving and critical thinking abilities under pressure.
• Patient, empathetic, and customer-focused approach.
• Proficiency with computers; familiarity with CRM software is advantageous.
• Basic understanding of the HVAC industry is a plus.
• Legal authorization to work in the United States and residency in Ohio or Pennsylvania.
5. Pay Range and Compensation Package:
• Hourly wage of $24 to $42 USD, commensurate with experience and skills.
6. Benefits & Perks:
• Fully remote work arrangement.
• Stable full-time position within a long-established organization.
• Supportive and collaborative team environment.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.