Chat Support Specialist – Remote (Evenings/Weekends)
Location: UK Wide (Remote / Home Based)
Salary: £11 – £14 per hour (£21,450 – £27,300 per annum equivalent, based on a 37.5-hour week)
Job Type: Part-Time (Evenings & Weekends)
Reporting To: Customer Support Team Lead (Client Side)
About the Opportunity
Vita CV is currently recruiting on behalf of our client, a UK consumer business that requires reliable chat support cover during evenings and weekends. This is a part-time, fully remote role suited to candidates who can maintain a professional standard of service outside standard business hours.
About the Role
The Chat Support Specialist will handle evening and weekend customer chat enquiries, ensuring out-of-hours customers receive timely, helpful, and professional responses.
Key Responsibilities
- Respond to inbound chat enquiries during agreed evening and weekend shifts
- Resolve straightforward customer issues and escalate complex cases for daytime follow-up
- Maintain accurate notes and case records within the support system
- Follow agreed out-of-hours response procedures and service standards
- Hand over outstanding cases to the daytime team with clear context
- Identify and flag recurring out-of-hours issues to support leads
- Maintain a calm, professional tone throughout every interaction
What We're Looking For
- Strong written communication skills in English
- Availability to work consistent evening and weekend shifts
- Previous experience in customer service or chat-based support
- Comfortable using chat platforms and CRM systems
- Good problem-solving skills and ability to work independently
- Reliable and self-motivated when working outside standard hours
- A stable home internet connection and a quiet workspace
Desirable (Nice to Have)
- Experience working in evening or weekend support rotations
- Familiarity with consumer support tools such as Zendesk or Intercom
What This Role Offers
- Fully remote, UK-wide working arrangement
- Consistent evening and weekend shift patterns
- Suited to candidates who prefer non-standard hours
- A clearly structured role with defined service expectations
How to Apply
If this role aligns with your experience and working style, please submit your CV through this LinkedIn listing. Shortlisted candidates will be contacted by a member of the Vita CV team to discuss the next steps. Applications are reviewed on a rolling basis, and early submissions are encouraged.