Job Title: Business/Support Analyst
Location: Canada (Remote)
Employment Type: Contract
Pay Rate: CAD$45 - $55/HR INC
Job Description
Skills Needed
Location: Canada (Remote)
Employment Type: Contract
Pay Rate: CAD$45 - $55/HR INC
Job Description
Skills Needed
- This Request is for a Support Analyst which is a Combination of Product and Fucntional skills coupled withe minimum technology skills . Looks for People who has performed Support Analyst roles / Operation Analyst roles with the below skills
- Minimum of 3 years hands-on experience on support or projects on FX trading applications(Mandatory)
- Proficiency FX products (Spot, Forwards, Swaps, NDF’s, FX options) ( Mandatory)
- Proficiency with PnL and Risk Management concepts including VaR and sensitivities.(Mandatory)
- Support of systems running on Windows Server environment (Windows services; IIS; Scheduled Tasks)
- Support of systems running on a UNIX environment; general UNIX navigation; ability to read and understand UNIX shell / Perl scripts.
- Support of SQL database based systems. Good SQL query skills; ability to read Stored Procured; understanding of basic Query Optimisation.
- Experience supporting large batch systems (typically Control M)
- Develop good relations with the FX trading business (FO, MO/Risk, BO), follow relationship with third parties, manage / assist members of team
- Support: high-quality support coverage, providing every day user support and prompt resolution of, and regular communication about, major incidents when required
- Co-ordinate with other teams worldwide, especially the FX Risk IT support teams in London and New York, with daily handover calls, to ensure a seamless support on production incidents and issues
- Take ownership of production issues, propose solutions, and track follow-up to avoid re-occurrence.
- Ensure pro-active monitoring of systems to ensure problems are detected promptly and usually by IT before users
- Enforce change management procedures to ensure production stability while facilitating rapid system advances
- Work with project / development teams both as needed for level 3 production support
- Participate to DRP / BCP exercises, regulatory/compliance exercises, and follow up related tasks.
- Provide and contribute to periodical local and global reporting (ITSC and OpCo monthly reports, etc.)
- Pro-active monitoring of system health metrics to identify issues before they impact the trading business
- Provide system and process documentation and training to users.
- Ensure IT team is cross-trained with sufficient expertise to avoid key-person risks.