Location: Remote
Work Schedule: M - F from 9:00 AM - 5:00 PM EST. *Open to candidates working on the West Coast*
Hourly Rate: $69.00 - $79.00
Business Operations drives strategic planning, business critical insights, and cross-functional execution to drive growth for the business. Our client is seeking a Business Operations Manager to support their company's marketplace businesses: Protect, At Work, Lantern, and SMB (“PALS”) products. You will report to the Head of Business Operations for Money, Invest, Credit Card, and this company's marketplace businesses and will be a trusted partner for the leadership team, focusing on high-impact strategic projects, data analysis, and process efficiency and optimization.
The ideal candidate will be a dynamic thinker who can work cross-functionally to solve complex challenges with uncertain inputs and outputs.
What you’ll do:
- Lead annual/quarterly planning and collaborate with leaders to set business priorities and goals across multiple functions, including marketing, risk, product, engineering, design, and ops
- Define OKRs and critical KPIs for PALS, manage business performance with OKR tracking, and report progress of OKRs to the business
- Lead the operating rhythm of the business - own the creation, iteration, and ongoing optimization of recurring business forums (e.g., monthly enterprise risk meetings)
- Drive process optimization and standardization by identifying and improving operating inefficiencies, and contributing to the Business Operations team's effort to drive operational consistencies and automation
- Support the Business Unit Leader (BUL) in managing and remediating risks in the business (establish operating framework, set agenda, facilitate conversations, work with business lead and business control partners to escalate roadblocks)
- Drive ad-hoc activities as requested by Business Unit Leader, Group Business Unit Leader, or Head of Business Operations.
- Collaborate with the Data Science team to produce data-driven insights and recommendations
- Run after projects such as business cases, competitive analysis, industry trends, cross-functional initiatives, and alignment with stakeholders
- Support CEO initiatives (e.g., board member orientation, CEO offsite narrative)
What you’ll need:
- 5+ years of experience in consumer financial services, a top-tier consulting firm, or a high-growth business in an analytical capacity
- Familiarity with financial services and/or consumer technology companies.
- Hands-on operational capabilities with advanced proficiency in Google Suite, MS Office apps, etc. Strong data analytics and organizational skills
- A clear communicator with excellent verbal and written communication skills.
- Inquisitive nature, attention to detail, diligence, and a good attitude
- Excellent time and project management skills with the ability to build strong cross-functional relationships and work collaboratively
- Comfort working in a high-growth, constantly changing environment