Department: Operations
Location: Remote, United Kingdom, London
About the role
We are looking for a proactive, highly organised Operations professional to support our business across Finance Operations, People Operations, Recruitment, and general Business Operations. This is a cross‑functional role working closely with teams across the organisation and providing direct operational support to the COO.
This is not an entry‑level role - you’ll bring experience across business operations and be confident owning processes end‑to‑end - yet it’s also a hands-on role suited to someone who enjoys breadth, variety, and getting things done.
Who we are
We’re a full‑service digital transformation agency delivering end‑to‑end digital products and solutions for clients across multiple sectors.
We’re a small, fully remote team, working in a fast‑paced, hands‑on environment where everyone collaborates across disciplines to deliver high‑quality outcomes.
Because we’re a smaller agency, this role suits someone who thrives in a multi‑disciplinary, roll‑up‑your‑sleeves setting, enjoys variety, and wants to have a real impact on how the business operates day to day.
Key responsibilities
Finance Operations
- Manage basic finance workflows including:
- Preparing and issuing client invoices
- Tracking invoice status and managing internal follow-ups
- Proactively chasing overdue payments
- Coordinating with internal teams to ensure invoicing accuracy
- Support the external finance teams and leadership teams with operational tasks.
- Support the recruitment lifecycle including:
- Creating initial draft job descriptions based on input from hiring managers (but not owning final JD creation)
- Coordinating interviews and managing candidate communication
- Leading early-stage interviews (phone/video screens)
- Maintaining ATS data and ensuring smooth candidate experience
- Work with hiring managers to ensure timely and effective recruitment processes.
- Support the design, distribution, and analysis of internal surveys (engagement, pulse, onboarding, etc.)
- Assist with professional development processes, including:
- Coordinating review cycles
- Managing documentation
- Tracking completion and follow-ups
- Support People Ops with onboarding and offboarding logistics as needed.
- Help maintain and improve internal operational processes and documentation.
- Support cross-functional teams with ad-hoc operational tasks and problem-solving.
- Take ownership of small operational projects end-to-end.
- Provide direct operational and administrative support to the COO, including:
- Preparing materials, summaries, and updates
- Coordinating cross-team workflows
- Managing follow-ups and actions across the leadership team
- Serve as an operational extension of the COO, ensuring smooth execution across initiatives.
- At least 2 years’ experience in an Operations, Business Support, People Operations, Project Coordination, or similar role.
- Comfortable operating cross-functionally across Finance, People, and general Operations.
- Strong organisational and prioritisation skills; able to manage multiple tasks with tight deadlines.
- Confident communicator who can work with stakeholders at all levels, including leadership.
- Proactive, resourceful, and happy to roll up your sleeves and take ownership.
- Analytical mindset with strong attention to detail.
- Experience with tools such as Excel/Sheets, ATS systems, and project management tools (Monday.com) is a plus.