The Business Data Analyst I is responsible for supporting data-driven decision-making across the organization. Working closely with cross-functional teams—including Product, Sales, Customer Success, and Engineering—the Business Analyst I gathers and analyzes business data, identifies trends, and helps improve operational efficiency and product performance. This role is ideal for someone with strong analytical skills and a passion for technology and SaaS business models.
Essential Duties:
- Collect, clean, and analyze data from internal systems (e.g., CRM, product usage, billing platforms, engagement platforms).
- Assist in the development of dashboards and reports to monitor key SaaS metrics (e.g., MRR, churn, CAC, LTV).
- Support business case development for new product features, pricing changes, or operational initiatives.
- Collaborate with stakeholders to gather business requirements and translate them into analytical tasks.
- Document business processes and workflows to support process improvement initiatives.
- Participate in cross-functional meetings to provide data insights and support strategic planning.
- Assist in ad hoc analysis and reporting requests from leadership and department heads.
Qualifications:
- Bachelor’s degree in Business, Finance, Economics, Data Analytics, or a related field.
- 0–2 years of experience in a business analyst, data analyst, or similar role (internships included).
- Familiarity with SaaS business models and key performance indicators.
- Proficiency in Excel and data visualization tools (e.g., Tableau, Power BI, Twilio, Sendgrid Looker).
- Basic knowledge of SQL or willingness to learn.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.