Remotehey

We’re looking for a full-time Business Analyst based in the Lower Mainland (BC) who thrives on learning, communicating, and translating complexity into clarity.

You’ll join a small, fast-moving software company where curiosity is currency, and every week brings new puzzles—product features, customer workflows, and the elegant spaghetti of real-world business logic.

You won’t be just “gathering requirements.” You’ll be the connective tissue between our product team, customers, support, and development. This role grows with you: as you learn our platform, you’ll have opportunities to shape features, upgrade processes, and nudge the product forward.

• Work closely with customers to understand their needs, goals, and processes
• Translate workflow and business problems into clear specifications or user stories
• Support implementation projects: configuration, data preparation, testing, documentation
• Collaborate with developers to refine features, edge-cases, and acceptance criteria
• Investigate issues or unusual behaviour; unravel root causes with methodical curiosity
• Contribute to product guides, onboarding flows, and internal reference material
• Help improve the consistency, usability, and quality of our software and customer experience
• Become a subject-matter expert on our platform (we’ll teach you—there’s lots to learn)

• Located in the BC Lower Mainland (role is remote/off-site but with the option for occasional meetups and travel)
• Excellent attitude: adaptable, thoughtful, humble, steady under ambiguity
• Strong intelligence and analytical ability: you enjoy puzzles, patterns, and workflows
• Clear communicator: skilled at listening, summarizing, and explaining concepts in human-friendly language
• Confident but not abrasive: able to speak up, ask questions, and disagree constructively
• Feels at home switching between product, technical and customer behavioural contexts
• Able to map processes, break down problems, and organize messy information
• Self-directed learner who appreciates structure but doesn’t require hand-holding
• Experience in business analysis or software implementation is a bonus, not a requirement
• Familiarity with HR, payroll, workflow, or enterprise systems is nice to have but not mandatory

• You’d like to grow fast in a role with real ownership
• You enjoy both people-work and systems-work
• You like learning complex platforms and turning insight into guidance
• You want to be part of a small, human-scale team where your work has immediate impact
• You’d rather take on meaningful puzzles than sit through corporate theatre