Role Details
Title: Business Analyst (In-Office)
Location: 285 Taunton Road E, Oshawa, ON, Canada
Job Type: Full-time, In-Office
Salary: CAD 80,000
Commission: 10% on closed deals
Company Description
We’re a Canada-based Zoho Premium Partner working with organizations to replace manual, disconnected processes with structured, efficient workflows. As a growing consulting team, we support clients across sales, finance, and operations, focusing on collaboration, clear requirements, and practical solutions that teams actually adopt. Our main focus areas are building custom business products, implementing Zoho as an ERP, helping them with bookkeeping and migrating the clients from one system to another.
Role Description
This is a full-time in office role for a Business Analyst at Automate Accounts. The Business Analyst will be responsible for evaluating and improving business processes, gathering and analyzing business requirements, and bridging the gap between stakeholders to ensure successful project execution. Other responsibilities may include preparing reports and providing insightful recommendations to enhance operations and decision-making processes. You will play a key role in client discovery, solutioning, and delivery coordination.
Key Responsibilities
Community Engagement
- Attend in person industry events, conferences, and exhibitions to understand market trends and build professional connections
- Engage with businesses to understand business needs and help position Zoho solutions effectively
- Build relationships within the Zoho ecosystem, including user groups and community forums, by offering guidance and solution support
Discovery & Solution Design
- Lead discovery and scoping conversations to understand client processes, challenges, and objectives
- Recommend appropriate Zoho applications and supporting products based on business needs
- Prepare high-level scopes, solution outlines, and proposed implementation approaches
Project Coordination
- Act as the primary bridge between clients and the development team
- Clearly document and communicate client objectives, requirements, and success criteria
- Coordinate with internal teams to ensure scope clarity, timelines, and successful delivery
- Support ongoing client communication throughout the project lifecycle
Required Qualifications
- Strong understanding of business processes and system implementations
- Excellent communication, presentation, and client-facing skills
- Ability to translate business needs into clear functional (and high-level technical) requirements
- Comfortable working in a fast-paced, growing consulting environment
Nice to Have
- Experience working with a Zoho Partner or Zoho implementation firm
- Background in business analysis, consulting, pre-sales, or solution design
- Familiarity with Zoho applications or basic technical concepts (APIs, workflows, integrations)
Why Join Us?
- Competitive base salary
- Uncapped commissions on customer conversion
- Medical benefits
- Clear growth path into Senior Consultant or Solution Architect roles
- Collaborative, energetic, and growth-oriented team culture