Job Title: Remote Outbound Appointment Scheduler
Location: Remote but MST/PST candidates highly preferred (if you are not local to an MST/PST state, you must work Monday-Friday 8:30AM-5:00PM PST)
Target Start Date: ASAP- Targeting 3/9
Contract Duration: 6-month contract with extensions to hire; our MSA terms are 6-month contract to hire but this will most likely be a 9–12-month contract to hire based on total headcount right now!
Must Have
Equipment Requirements
- A personal computer running Windows 11 with at least 8GB of RAM OR the MacOS 12.7.4 or higher.
- No Chromebooks allowed.
Workspace and Privacy Requirements.
- A completely private space with a closed door.
- Ability to work continuously with no external interruptions.
- Experience handling sensitive and confidential information in regulated industries such as healthcare, telecommunications, or financial services.
Experience Requirements
- 1+ year of experience working in a high-volume outbound calling role.
Excellent communication skills.
- Via phone, email, and chat.
- Ability to connect with individuals from diverse backgrounds and with varying levels of technical understanding.
- Able to communicate professionally, clearly and understandably in writing.
- Willing to provide feedback and ask leadership and peers for help.
Values Integrity
- Strong sense of personal accountability.
- Able to provide honest feedback.
- Willingness to recognize personal areas for improvement.
Strong organizational and time management skills.
- Ability to work efficiently without sacrificing quality.
- Ability to communicate roadblocks and ideas for improvement.
Adaptable
- Can quickly pivot.
- Embraces changes
- Thrives in a fast-moving and quickly evolving environment.
- Capable of working independently while staying on task and adhering to policy.
Plusses
Experience with HIPAA compliance
- Previous experience calling members/patients and obtaining HIPAA compliant verification before proceeding with the call/transaction.
Bilingual and proficient in Spanish, Farsi, Arabic, or Vietnamese (If they are applying as a bilingual team member, they must be comfortable explaining complex details of healthcare related information)
Experience with the Zendesk Ticketing System, Slack, and Google Suite applications.
Day to Day
Insight Global is seeking a Remote Outbound Referral Scheduler for a telehealth and food care company. The goal of this company is to connect members to one‑on‑one telehealth nutrition counseling with Registered Dietitians and support them with a digital platform that includes meal planning, grocery savings, and food access resources—all designed to improve health outcomes and reduce costs. This is a free benefit offered through the members health plan. In this role, you will contact eligible individuals to educate them on the client’s services and the benefits of meeting with a Registered Dietitian—all from the comfort of their home. These individuals have been referred to the client by their physician, so you will make high volume outbound calls to assist with scheduling their initial consultation and help motivate and excite them about beginning their health journey. You are the first point of contact that most people will have, so your ability to connect with people is crucial!
You will have weekly appointment scheduling quotas that you will be required to hit, so this person needs to be comfortable working daily in a high-volume calling environment.
The main responsibilities include:
* Make high volume outbound calls to potential new members and explain the benefits of utilizing this free benefit through their insurance (requirement of 100+ calls per day)
* Follow a call script without sounding like you are reading from it- making it sound like your own and be engaging on the phone
* Address any questions or concerns that members may have about tele-nutrition, and escalate any issues to the team leader, as needed
*After the completed appointments, reps will also receive a daily list of participants to contact for follow-up calls, during which you will administer a detailed survey and collect additional information to then upload to the client’s system
Compensation:
$15.00/hr-$18.00/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.