About The Company
The Office of Information Technology at the Dell Medical School is dedicated to advancing healthcare through innovative technology solutions and support. As part of a leading academic medical center, the organization fosters a collaborative environment focused on improving patient outcomes, streamlining clinical operations, and supporting cutting-edge research. The Dell Medical School emphasizes a patient-centered approach, integrating technology to enhance clinical workflows, data management, and healthcare delivery. The IT department plays a critical role in implementing and maintaining sophisticated clinical information systems, ensuring their seamless operation, security, and scalability. With a commitment to excellence and continuous improvement, the company strives to be at the forefront of health informatics and healthcare technology innovation.
About The Role
The Application Analyst - Epic Lumens is a vital member of the Office of Information Technology team, responsible for managing and supporting the Epic Lumens clinical information system. This role serves as the subject matter expert and primary technical contact for Lumens, leading initiatives related to system configuration, maintenance, and optimization. The analyst will be instrumental in ensuring the system's functionality aligns with clinical workflows, regulatory standards, and organizational goals. They will collaborate closely with clinical staff, IT colleagues, vendors, and project teams to implement system enhancements, troubleshoot issues, and support ongoing upgrades and releases. The role requires a proactive problem-solver with strong technical expertise, excellent communication skills, and a patient-focused mindset to deliver high-quality support and innovative solutions within a healthcare environment.
Qualifications
The Dell Medical School is committed to creating a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status. We encourage applications from all qualified individuals and value the unique perspectives and experiences each candidate brings to our team.
The Office of Information Technology at the Dell Medical School is dedicated to advancing healthcare through innovative technology solutions and support. As part of a leading academic medical center, the organization fosters a collaborative environment focused on improving patient outcomes, streamlining clinical operations, and supporting cutting-edge research. The Dell Medical School emphasizes a patient-centered approach, integrating technology to enhance clinical workflows, data management, and healthcare delivery. The IT department plays a critical role in implementing and maintaining sophisticated clinical information systems, ensuring their seamless operation, security, and scalability. With a commitment to excellence and continuous improvement, the company strives to be at the forefront of health informatics and healthcare technology innovation.
About The Role
The Application Analyst - Epic Lumens is a vital member of the Office of Information Technology team, responsible for managing and supporting the Epic Lumens clinical information system. This role serves as the subject matter expert and primary technical contact for Lumens, leading initiatives related to system configuration, maintenance, and optimization. The analyst will be instrumental in ensuring the system's functionality aligns with clinical workflows, regulatory standards, and organizational goals. They will collaborate closely with clinical staff, IT colleagues, vendors, and project teams to implement system enhancements, troubleshoot issues, and support ongoing upgrades and releases. The role requires a proactive problem-solver with strong technical expertise, excellent communication skills, and a patient-focused mindset to deliver high-quality support and innovative solutions within a healthcare environment.
Qualifications
- Active Epic Certification or Accreditation in relevant Core application required
- Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration, or a related field
- Minimum of 5 years of experience in healthcare IT environments, with demonstrated expertise in clinical information systems and Epic platforms
- Strong understanding of IT principles, software development, and system analysis
- Proven success in large-scale healthcare system implementation, support, and development
- Experience with clinical workflows, data management, and healthcare informatics
- ITIL Foundation certification (preferred but not mandatory)
- Additional Epic Certifications or Proficiency in related applications (preferred)
- Design, build, configure, test, and maintain clinical information systems focusing on patient registration, scheduling, billing, and throughput
- Act as a liaison between clinical operations, IT teams, vendors, and system users to resolve issues and implement enhancements
- Provide remote and in-person end-user support, troubleshoot tickets, and coordinate system fixes with vendors
- Create test scripts, plans, and timelines for application updates and workflow changes
- Perform testing of system configurations and participate in user acceptance testing
- Collaborate with technical colleagues to identify infrastructure-related issues impacting clinical systems
- Support system upgrades, new releases, and functionality enhancements following ITIL best practices
- Assist with other Epic modules as needed and provide backup support during peak times or staff shortages
- Participate in special projects, initiatives, and continuous improvement efforts
- Competitive salary package (details open)
- Comprehensive health insurance plans
- Paid time off and holiday leave
- Professional development opportunities and training programs
- Collaborative and innovative work environment
- Access to cutting-edge healthcare technology and systems
- Retirement savings plans
- Supportive organizational culture focused on work-life balance
The Dell Medical School is committed to creating a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status. We encourage applications from all qualified individuals and value the unique perspectives and experiences each candidate brings to our team.