Job Title: Customer Journey Analytics
Duration: 6 Month(s)
Location: Cincinnati, OH or Remote
Information:
Will 100% remote candidates be considered? Would prioritize on-site, but consider remote for the right candidate
Prescreen: Consists of 5 questions the manager has created.
Job Description
This role plays an important part in helping teams use data to learn faster, focus on what matters most, and confidently scale experiences that deliver value for both customers and the business.
Key Responsibilities
This Analyst role supports our experience management platforms, including our content and asset management systems and search tools. We’re looking for someone who can translate complex data into clear insights that help teams make better decisions and improve customer experiences.
As experiences evolve with AI and new technologies, this person will help adapt how we measure success and evaluate performance. Working closely with Product, Design, Engineering, and Experience teams, the Analyst will help define how we measure what’s working, understand why it’s working, and identify opportunities for improvement.
Top Skills
- Strong experience using Customer Journey Analytics (CJA) to evaluate customer pathways, measure engagement, and connect experience performance to business outcomes.
- Ability to turn complex data into clear, actionable recommendations that help teams decide what to scale, improve, or stop doing.
- Experience analyzing platform and workflow metrics to identify ways teams can work more efficiently and increase impact.
- Experience defining and refining performance metrics in environments that include personalization, testing, and AI-driven experiences.