Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.
The Accounts Receivable Coordinator - French Speaking manages cash collections and the resolution of billing queries across the EMEA managed region. You will work directly with Smartsheet customers and partners alongside Sales and Customer Success. The expectation is to consistently deliver a high-quality customer experience both internally and externally.
You will report to the Director of Finance Operations - EMEA and APJ and can work from our Edinburgh, UK or London, UK offices, or remotely from within the UK.
You Will:
- Manage your own portfolio of customer accounts
- Focus on reducing ageing and increasing cash collections
- Work collaboratively to resolve billing queries and ensure timely payment
- Participate in regular debt reviews
- Manage high volumes of inbound queries
- Aim to drive process improvement
- Complete other responsibilities as assigned to support growth in the EMEA region
- Perform other duties as assigned
You Have:
- Fluency in French is required
- 3+ years of related experience within commercial collections
- A history of meeting or exceeding collections targets
- Customer Service and service ticket/case management experience
- Excellent verbal and written communication skills
- Attention to detail that enables accurate completion of tasks
- Ability to work independently, manage shifting priorities and handle tasks under pressure
- CICM qualification advantageous
- Legally eligible to work in the UK on an ongoing basis
Perks & Benefits:
- Employer-paid Private Medical and Dental, additional cost for family members
- Equity - Restricted Stock Units (RSUs) for eligible roles
- Lucrative Employee Stock Purchase Program (15% discount)
- Monthly contributions toward your pension
- Monthly stipend to support your work and productivity
- 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
- 12 weeks fully paid Paternity/Adoption Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to Udemy online courses
- Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account
- Teleworking options from any registered location in the UK (role specific)
Get to Know Us:
At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, and Japan. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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