Remotehey

Role: Account Manager

Location: Fully remote. Must be based in the USA.

Working pattern: Full-time, Monday to Friday, 35 hours per week

Working hours: Hours must be aligned with the US East Coast working day

Website: pepperagency.com

About Pepper

The fundamentals of advertising have not changed: telling the right story, in the right place, to the right people.

Pepper is a multi-award-winning, full-service social agency delivering communication-led strategies that create measurable, impactful campaigns across influencer marketing, paid media, organic social, UGC, production, and research.

Founded in 2019 by Forbes 30 Under 30 co-founders, Pepper has built a reputation for combining creativity with research, strategic thinking, and a human-first approach. Our work spans influencer marketing, organic social, paid media, and research for clients including the Financial Times, HM Government, Tripadvisor, and Disney.

As Pepper continues to grow internationally, we are looking for an Account Manager to support and grow our US client base. This role sits within our growing Account Management team and is ideal for someone who is confident managing influencer marketing campaigns, building strong client relationships, and helping deliver brilliant work for brands in the US market.

About the Role

As Account Manager, you will play a key role in managing influencer marketing campaigns from planning through to delivery, optimisation, reporting, and client communication.

You will act as a trusted day-to-day point of contact for clients, creators, suppliers, and internal teams, ensuring campaigns are delivered with care, clarity, and commercial impact. You will be responsible for keeping projects organised, maintaining strong relationships, spotting opportunities, and helping clients feel confident in Pepper’s strategic and creative approach.

This role is especially focused on supporting and growing Pepper’s work with US-based clients. You will help us build excellent client relationships in the US market, contribute to campaign strategy for American audiences, and support the development of Pepper’s reputation internationally.

You will be part of a supportive and collaborative Account Management team. Although Pepper is headquartered in the UK, this role is fully remote and designed for someone based on the US East Coast, working hours compatible with US East Coast clients and colleagues.

What You’ll Be Responsible ForCampaign Delivery and Account Management

• Managing influencer marketing campaigns from planning through to execution, optimisation, and reporting.
• Overseeing campaign timelines, deliverables, documents, budgets, and client updates with accuracy and care.
• Preparing, maintaining, and updating internal and client-facing media plans, proposals, trackers, briefs, and reports across Google Drive, Docs, Sheets, and Slides.
• Creating and managing campaign documents including proposals, contracts, briefs, schedules, and reporting materials.
• Ensuring campaigns are delivered on time, on budget, and in line with client objectives.
• Continuously evaluating campaign performance and proactively recommending improvements.
• Compiling, maintaining, and analysing accurate, transparent, and insightful campaign reports.
• Understanding what ROI looks like across different client objectives and communicating campaign performance clearly.
• Meeting internal and client targets in a proactive, positive, and solutions-focused way.

US Client Growth and Relationship Management

• Acting as a key day-to-day contact for US-based clients, providing regular updates, managing expectations, and resolving issues proactively.
• Building strong, trusted client relationships that support retention, growth, and long-term partnership.
• Supporting the development of Pepper’s presence and reputation in the US market.
• Identifying opportunities to strengthen existing US client relationships and support new business growth.
• Bringing knowledge of US audiences, platforms, creator culture, and market trends into campaign planning.
• Supporting pitches, proposals, and post-campaign reporting sessions for US clients.
• Helping clients feel organised, supported, and confident in Pepper’s delivery.

Influencer Research and Relationship Management

• Identifying suitable influencers and creators for campaigns across a range of sectors, audiences, and platforms.
• Building strong creator shortlists and recommendations based on audience relevance, content quality, brand fit, and campaign objectives.
• Managing creator communication, outreach, onboarding, briefing, and campaign delivery where needed.
• Developing and maintaining excellent knowledge of influencers, creator communities, social trends, and emerging verticals, particularly across the US market.
• Building rapport with creators, clients, and partners in both formal and informal settings.
• Ensuring creators are treated with respect, clarity, and professionalism throughout the campaign process.

Client Communication and Presentations

• Leading day-to-day client communication with professionalism, warmth, and confidence.
• Attending client meetings and helping to build and maintain strong client relationships.
• Contributing confidently to client calls, pitches, presentations, and campaign discussions.
• Presenting ideas, campaign updates, creator recommendations, and reporting insights clearly.
• Supporting post-campaign analysis and reporting sessions with clients.
• Communicating clearly and proactively with clients, suppliers, creators, and internal teams.
• Bringing a client-focused mindset to your work, ensuring campaign delivery feels thoughtful, organised, and well managed.

Creative and Strategic Contribution

• Contributing to creative and strategic ideas sessions.
• Bringing knowledge of social platforms, creator culture, audience behaviour, and US market trends into campaign planning.
• Keeping up to date with platform changes, algorithm updates, formats, trends, and best practice across Instagram, TikTok, YouTube, Snapchat, X, Twitch, Facebook, Pinterest, and emerging platforms.
• Helping identify gaps, risks, or opportunities within campaign plans and contributing thoughtful solutions.
• Challenging the status quo of how Pepper runs campaigns and identifying opportunities to improve our processes and service offering.
• Supporting the creation of proposal slides, pitch materials, and campaign presentations.

Team Collaboration and Development

• Working independently, with support and oversight from senior team members where needed.
• Collaborating closely with colleagues across Account Management, Creative, Strategy, Paid Media, Organic Social, Production, and Research.
• Supporting junior and intermediate team members by sharing knowledge, tools, feedback, and guidance.
• Acting as a responsible and supportive peer within the Account Management team.
• Taking ownership of your own learning and development, working towards agreed goals and milestones.
• Contributing to a collaborative, proactive, and human-first team culture across time zones.

What We’re Looking For

We do not expect you to have every skill listed below. It would be great if you already have experience in some of these areas, and we are ready to support your development with training where needed.

You will likely be a strong fit for this role if you are:

• Highly organised, with excellent attention to detail.
• Confident managing influencer marketing campaigns from planning through to delivery and reporting.
• Comfortable managing multiple moving parts, deadlines, and stakeholders.
• Confident communicating with clients, creators, suppliers, and colleagues.
• Experienced in building strong client relationships and maintaining high levels of service.
• Proactive, adaptable, and solutions-focused.
• Commercially minded, with an interest in helping grow client relationships.
• Interested in influencer culture, social trends, digital marketing, and social platforms.
• Knowledgeable about US social media, creator, and consumer trends.
• Able to work efficiently and independently in a fully remote environment.
• Comfortable contributing ideas and opinions in meetings, pitches, and presentations.
• Keen to take ownership of your work and continue developing professionally.
• Supportive of colleagues and willing to share knowledge with the wider team.

Essential Requirements

• At least 2 - 3 years’ experience in influencer marketing, social media, digital marketing, creator partnerships, or a closely related area.
• Previous experience managing client accounts or delivering campaigns, ideally in an agency environment.
• A solid understanding of major social platforms and how their algorithms, formats, and communities work.
• Strong understanding of influencer marketing, creator partnerships, and campaign delivery.
• Excellent client-facing communication skills, both written and verbal.
• A proven record of supporting or running successful campaigns.
• Strong working knowledge of Google Drive, Docs, Sheets, and Slides.
• Strong organisational skills and attention to detail, with the ability to manage multiple tasks and meet deadlines.
• Proactive problem-solving skills and the ability to adapt in a fast-paced environment.
• Must be based on the US East Coast and able to work hours compatible with the US East Coast working day.

Benefits

• 22 days’ annual leave plus public holidays.
• Additional annual leave accrued through tenure.
• Sabbatical opportunities.
• Contribution towards your remote working setup.
• Work From Anywhere incentive.
• Active Lunch: flexible working to allow a longer lunch for movement, wellbeing, or activity.
• Early finish Fridays all year round.
• Seasonal all-team in-person socials.
• Training credits.
• Vision support.
• OTE opportunities.
• Pet-friendly policies.

How to Apply

To apply, please send your CV and cover letter to [email protected], or apply directly via LinkedIn.

We are especially interested in hearing about your experience with influencer marketing, client servicing, campaign delivery, social trends, US market knowledge, and any examples of campaigns you have helped bring to life.