We are looking for an experienced and driven Account Manager - Hotel Chains to join our Global Chains team. You will be responsible for managing a portfolio of hotel chain accounts from contract negotiation and onboarding support through to post-launch performance growth. This is a key commercial role focused on unlocking revenue, ensuring operational readiness, and building long-term strategic partnerships.
Key Responsibilities
Benefits
Key Responsibilities
- Account Management
- Manage a portfolio of global and regional hotel chain partners
- Own the full lifecycle of chain relationships: negotiation, contracting, implementation support, and ongoing account development
- Ensure timely and smooth onboarding through coordination with product, tech, and supply operations teams
- Revenue Growth
- Drive direct share and overall contribution from your assigned chains
- Identify and unlock upsell and optimization opportunities by analysing performance data and competitor benchmarks
- Collaborate with revenue optimization and marketing teams to improve visibility and traffic performance
- Performance Reporting & Insights
- Develop and maintain regular performance dashboards and reporting packages
- Prepare and lead quarterly business reviews with chain partners
- Monitor key KPIs including GBV, direct share, profitability, and feed performance
- Operational Excellence
- Troubleshoot integration and connectivity issues (e.g. SynXis, Juniper, Extranet)
- Support product and tech teams in defining and prioritizing enhancements
- Ensure alignment with internal teams on rate plan, feed, and distribution strategy
- Relevant experience: Proven Experience in managing key accounts within the hotel, travel tech, or OTA space—ideally with global or regional chains
- Strong track record of driving revenue growth and performance uplift in complex, multi-stakeholder environments
- Ability to work autonomously, take ownership, and drive initiatives end-to-end
- Excellent communication and stakeholder management skills—able to engage confidently with partners and internal teams
- Solid understanding of hotel connectivity methods (SynXis, Derbysoft, Juniper, Extranet, Direct APIs, etc.)
- Highly analytical and comfortable with reporting tools (Tableau, Excel, etc.)
- Results-driven, structured, and able to prioritize in a fast-paced environment
- Experience with technical implementation of hotel systems is a plus
- Familiarity with performance marketing, META channels, and rate parity issues is a plus
- Ability to navigate CRM, contract lifecycle tools, and partner dashboards
- Location: Based in Europe
- Travel readiness: Willing to travel frequently to meet clients and attend industry events
Benefits
- Flexible schedules and opportunity to work remotely;
- Ambitious and supportive team who love what they do, appreciate each other, and grow together;
- Internal programs for adaptation and training, development of soft skills, and leadership abilities;
- Partial compensation for participating in external training and conferences;
- Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world;
- Corporate prices on hotels and travel services;
- MyTime Day Off - an extra non-working day without loss of compensation