About The Role
As the Senior Product Manager, focused on FreshBooks Payments, you are both product visionary and strategic operator - steering innovation that elevates our customers’ businesses and, in turn, our own. You’ll combine deep domain knowledge with the ability to influence across functions, shaping both product and company-level outcomes. You use data to understand what creates customer growth and the most impactful ways we personalize the FreshBooks’ experience to help different customers get there. You are passionate about tackling big challenges head on, delivering simply amazing experiences, and ready to back it up with results.
Note: This role can be worked remotely from Amsterdam, Netherlands or locations within commuting distance. The team meets in office once a month in Amsterdam.
What You’ll Do
You've probably learned a bit about FreshBooks before making it to this point, but let us take a moment to introduce ourselves: FreshBooks is a leading cloud-based SaaS accounting software platform built for small business owners and consistently ranks #1 easiest to use. With an emphasis on keeping things simple and stress-free wherever possible, FreshBooks makes the hard parts of running a business a little bit easier. With FreshBooks, our customers can get paid faster and spend less time on admin and paperwork, so they can focus on what they do best—growing their businesses.
We believe in human-centric connections that empower teams to do their best work. Headquartered in Toronto, Canada, our team operates in clusters across North America and Europe using a variety of working environments—remote, hybrid, and in-office—all based on what’s best for the team, collaboration, and mental well-being. We are committed to creating a supportive and flexible workplace where everyone can thrive, grow, and make an impact on the lives of small business owners and accountants worldwide.
Perks & Benefits
We understand that you'll weigh many factors when deciding if FreshBooks is the right next step in your career. Here are some of our offerings for our employees (we call ourselves ✨ FreshBookers✨) to support their growth:
FreshBooks is an equal-opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.
FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us by phone at 1-416-780-2700 and/or email at [email protected].
As the Senior Product Manager, focused on FreshBooks Payments, you are both product visionary and strategic operator - steering innovation that elevates our customers’ businesses and, in turn, our own. You’ll combine deep domain knowledge with the ability to influence across functions, shaping both product and company-level outcomes. You use data to understand what creates customer growth and the most impactful ways we personalize the FreshBooks’ experience to help different customers get there. You are passionate about tackling big challenges head on, delivering simply amazing experiences, and ready to back it up with results.
Note: This role can be worked remotely from Amsterdam, Netherlands or locations within commuting distance. The team meets in office once a month in Amsterdam.
What You’ll Do
- Define and drive the vision, roadmap, and guiding principles for FreshBooks Payments, influencing priorities across multiple product areas.
- Translate customer and market insights into business opportunities that shape both product and company-level outcomes.
- Lead cross-functional teams of developers and designers, applying effective frameworks to prioritize trade-offs and deliver high-quality results.
- Build and present clear investment proposals and business cases to influence executive decision-making.
- Establish and track meaningful metrics, using data to guide strategy and adapt plans to achieve desired business outcomes.
- Spend time with customers to develop deep empathy and clearly articulate the customer journey for your product area.
- Mentor and coach junior product managers, contributing to best practices and raising the bar for product quality.
- Other duties as may be assigned.
- 7+ years of product management experience, including 5+ years in FinTech Payments, Embedded Banking, Accounting, Payroll, or related domains.
- Proven track record of owning major product areas with measurable business impact.
- Experience leading cross-functional teams to deliver new or enhanced products using agile methodologies.
- Strong data acumen and ability to leverage analytics for strategic product decisions.
- Exceptional communication skills, able to simplify complex concepts for stakeholders and executives.
- Strategic thinker with the ability to develop and communicate a compelling product vision.
- High empathy and ability to deeply understand customer needs.
- Working knowledge of payment facilitation, merchant acquiring, card issuing, and embedded finance in SaaS.
- Experience with payment operating models in the U.S. and Canada.
- A track record of rapidly launching features and iterating based on customer feedback.
- Experience in agile methodologies and in launching products using agile ways of working.
You've probably learned a bit about FreshBooks before making it to this point, but let us take a moment to introduce ourselves: FreshBooks is a leading cloud-based SaaS accounting software platform built for small business owners and consistently ranks #1 easiest to use. With an emphasis on keeping things simple and stress-free wherever possible, FreshBooks makes the hard parts of running a business a little bit easier. With FreshBooks, our customers can get paid faster and spend less time on admin and paperwork, so they can focus on what they do best—growing their businesses.
We believe in human-centric connections that empower teams to do their best work. Headquartered in Toronto, Canada, our team operates in clusters across North America and Europe using a variety of working environments—remote, hybrid, and in-office—all based on what’s best for the team, collaboration, and mental well-being. We are committed to creating a supportive and flexible workplace where everyone can thrive, grow, and make an impact on the lives of small business owners and accountants worldwide.
Perks & Benefits
We understand that you'll weigh many factors when deciding if FreshBooks is the right next step in your career. Here are some of our offerings for our employees (we call ourselves ✨ FreshBookers✨) to support their growth:
- 🩺 Comprehensive health and wellness benefits. Including a retirement savings program or pension plan matched to your local office, stock options for every full-time employee, generous time off, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits, fertility and gender-affirming benefits dependent on your region, and more.
- 📚 Perks that matter. Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your local cluster.
- 🌱 Working environments to help you thrive. Beautiful office spaces welcome you in Toronto, Amsterdam, and San Luis Potosi. If you don't have access to a FreshBooks office, you receive a home office credit to set up your home office.
- 🤗 Supportive peer group, mentors, and leaders. We care about each other across the organization and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact.
- 🚀 Accelerated growth. Comprehensive company onboarding, career development through continuous coaching, training, and learning on the job.
FreshBooks is an equal-opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.
FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us by phone at 1-416-780-2700 and/or email at [email protected].