Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2
Responsibilities:
About Us:
At Loop Support, we specialize in connecting businesses with exceptional customer success specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and enjoy solving problems, we want to hear from you!
Responsibilities:
- Engage new customers via phone, email, and text to guide them through onboarding and account activation.
- Educate customers on product benefits, including cost-saving features and ways to maximize value.
- Assist with account setup, resolving common setup issues such as PIN entry and initial login.
- Provide consultative support to ensure customers understand how the product meets their business needs.
- Monitor customer progress and send reminders to encourage first-time use.
- Collaborate with internal teams to escalate issues and improve onboarding processes.
- Maintain a positive and proactive approach in all customer interactions.
Qualifications:
- Experience working closely with customers in account management, customer success, onboarding, or similar capacity (Required)
- Excellent written and verbal communication skills in English and Spanish. (Required)
- Based in LATAM (Required
- Stable internet connection and a reliable computer setup. (Required)
- Ability to work independently in a distraction-free home office.
- A positive and professional attitude with a customer-first mindset.
- Strong problem-solving skills and ability to think on your feet.